Hudson Radiator View

Posted July 10th, 2009 in Commentary by jayshao

This is cool – recently enabled a Radiator view on Hudson, which gives you a quick at-a-glance build status array for display as extreme feedback on a wall or chart — seems particularly useful for distributed or distance teams if you’re willing to plug in a couple extra monitors to give them a huddle-room feel.

hudson radiator view

Dominos Gets Actionable Intelligence

Posted March 14th, 2008 in Commentary by jayshao

So I was ordering a pizza today from Dominos (been a while, but being car-less around lunch tends to limit options) and noticed that they have just about the coolest web feedback system for an order I’ve seen:

dominos-tracker-1.png

So, not only can I see an estimated delivery time, but if I leave the browser open (which of course jugar seguro portales internetjuegos portal internetruleta americana portalescasino ruleta gratisruleta americana onlinejugar ruleta onlineruleta pagina webtragaperras internetmaquina tragaperras portal webjuego tragamonedas,jugar tragaperras,jugar tragamonedas webjugar gratis onlinecasinos virtuales portalesapuesta dinero internetcasinos virtuales onlineganar premio internetganar dinero real portales webjugar seguro pagina webharveys casino hoteljuego paginas internetvideo poker webpremios internetjugar ruleta de la fortunaonline casino betrugslots comkasino on netvirtual kasinoswww online casinoswiss online casinocasinospiele mit echtem geldbaccarat spielewww roulette detop internet casinoroulette gratis spielenroulette lernenonline kenocasino bestcasino on net deroulette online gameskasino im internetkostenlose casino onlinecasino online und poker portalwww casino on net comonline casino österreicheinarmiger banditspielkasino onlineblackjack spieleinternet casinoscasino comtop kasinopc slots I did) you can watch it getting updated in realtime.

dominos-tracker-2.png

I assume there’s some kind of time tracking system in the kitchen that they’re using and some clever soul said (hey, we could broadcast this data to our customers). In any event, my pizza’s in the box, the delivery guy (Jian) left the store at 12:52, and I’m feeling hungry.

The Ed Techie: What Mailbox limits reveal

Posted November 30th, 2007 in Commentary, Portals by jayshao

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Grainne posted recently about the frustration of continually getting the ‘Your mailbox is over its size limit’ in our OU email accounts. I can’t tell you how annoying this – sometimes I am just trying to send a quick response to someone before I have to dash out of the door, but it won’t let me because I have to find and delete any attachment over 2K to free up space. Grrrr.

(Discovered this site through the Edublogs Awards.)

It’s interesting to see the comments on the gist of this article — in terms of how reasonable the restriction or attitude behind it are. IT usage restrictions always seem to generate two separate camps of apologists and critics. Apologists focus on the rational behind it, the need to balance services with resources, and limitations of the technology or workflow. Critics tend to express frustration over inconvenience, limitations, or restrictions that make their work harder, or prevent them from performing a specific action, or in a particular way.

While I can’t claim to have a solution to IT limits (regrettably, my superpowers don’t seem up to the task) I do notice that we seem to have an opportunity for dialog. IT Governance is an increasingly hot topic, particularly with institutions struggling to prioritize during lean budget years. We clearly have a pool of customers who are more than willing to tell us what they think is important.

I think the need to create dialog highlights one of the reasons a number of us found Collier’s MyUMBC feedback feature so compelling. By integrating feedback submission forms into every page, portal visitors are encouraged to communicate their reactions and thoughts (even about email quotas :) ) making the barrier to contribution very low. At the same time, while many of us have feedback forms that email teams, the MyUMBC example of integrating the admin panel & tools to ease followup/contact make it easy to go back, and mine through the data, or engage customers in dialog regarding their experiences with the product or service.

I’m happy to say that Jenn’s work on the feedback portlet stemming from the JA-SIG Unconference seems likely to move uPortal (and maybe someday Sakai or other portlet containers ) further in the direction of built in mechanisms to collect these user sentiments and provide information so we can work to better address our users concerns, experiences, and frustrations.

JA-SIG Unconf: Recap

Posted November 18th, 2007 in Portals by jayshao

So, the JA-SIG un-conference (even the working sessions) is over, giving me a chance to do some thinking and reflection about the event and its aftermath.

Overall, the attendance, interest, and excitement demonstrated by all of the participants was pretty overwhelming. We had both more individuals, institutions, and organizations represented than we ever would have anticipated for an inaugural event. Even JA-SIG product deployers like Collier from UMBC and FLUID were well represented. While everyone undoubtedly came away from the event with different thoughts, two items struck me as particularly exciting.

MyUMBC

Collier demonstrated the MyUMBC work he’s been doing. While not uPortal based, the reactions related to the functionality of his portal ranged from “wow, I want it” to “you built that yourself?” to “don’t show that to my users or they’ll want it.” A couple of thoughts on why everyone in attendance found Collier’s work so compelling:

  • Presentation: Collier threw away the assumption a portal must allow users to add/remove/re-arrange content. This dramatically simplified his problem domain, and allows him to capitalize on web-design techniques to tune his layout and presentation.
  • Focus: MyUMBC is focused on end-user tools, not building frameworks. While in many portal project 75% of the time seems to be spent bringing up the platform, and making changes there, Collier spent 75% of his time building tools for news, events, favorites, etc.
  • Integration: MyUMBC has a number of tools and concepts that serve to knit the experience together — the favorite stars, the dashboard on the start page, navigation cues all make the experience feel integrated
  • Feedback & Monitoring: MyUMBC built a feedback system integrated into every page, and a lightweight dashboard to extract key statistics from that system. As a result, feedback is easy (~6000 in less than 6 months) and mining the data for trends is also correspondingly easy. This combined with standard tools like Google Analytics support a nice feedback-response loop while requiring minimal custom tooling.

Portlets

JA-SIG and uPortal have always been very focused on building out uPortal as a portal Framework. A consistent thread throughout the un-conference however (partly sparked by MyUMBC) is a bubbling thread of focusing on portlets and tools. I think there’s a growing recognition in the community that the tools are what users are visiting a portal for in the first place — and an area we have not focused as much attention on in the past.

In particular, collaborative efforts in the portlet space received a lot of discussion at several different sessions. LMS, SIS, Library, and other areas all seem to be places where schools have repeatedly re-invented the wheel. Collier’s demonstration of the return from focusing on tools, and the timing related to the talk on JA-SIG project incubation I think have all contributed to an atmosphere where people are highly interested in collaborating higher up the stack.

Mark Bernstein: Commentary

Posted June 23rd, 2004 in Commentary by jayshao

Mark Bernstein: Commentary: “Weblog comments incite duels. Duels are bad for society. We should all forego comments and return to carefully blogging responses — including responses we disagree with, but excluding responses we cannot tolerate.”

It’s an interesting viewpoint, that is hard to disagree with on the face. Comments appear out of context with a commentor’s other posts, thus are almost always read without an ability to make a judgement on the posters credibility. I could see this causing a greater instance of flame-like posts.

It seems it would be a shame to lose the directed dialogue traits that have become so much of the blog format. Perhaps what’s really needed is an author feedback system, perhaps tied in with a system like typekey that would let you see how many other comments an author has made, and how people ranked him. Maybe some kind of averaging between how people ranked the author’s weblog & his comments.