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Costco: Good Pay = Good Business

Costco Sees Value in Higher Pay – “We pay better than the supermarkets, and we pay much better than Wal-Mart,” Sinegal says. “That’s not altruism,” he continues. “It’s good business.” The numbers seem to back him up. Costco’s labor costs amount to 7% of its $42 billion in annual sales, a key industry yardstick. By ...

Apple’s Future

Marketing: Where Does Apple Go from Here? – Macintosh market share continues to decline, but the iPod and iTunes are hit products. Where does Apple Computerís future lie? An interview with HBS professor David Yoffie. [ “(extlink)HBS Working Knowledge”:http://workingknowledge.hbs.edu ] He seems to have a pretty solid grasp on the main problem: by having their ...

Gateway buys eMachines

The Register – Gateway has said it will buy low-cost PC maker eMachines in a bid to boost its market share around the world and in the US market in particular. [ The Register ] The most amazing quote in the article for me was: bq. Gateway hopes that the cost savings it expects to ...

Top Business Leaders

PBS Show, Penn Name Top Business Leaders – Warren Buffett, Bill Gates, Alan Greenspan, Sam Walton and Oprah Winfrey are among the top business leaders of the last quarter-century, according to PBS’ “Nightly Business Report” and the University of Pennsylvania. [ “(extlink)Newsday”:http://www.newsday.com ] Also included were notables such as Jack Welch of GE, Charles Schwab, ...

This Is Broken

This Is Broken – A new project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. It’s an interesting spot to rant about what’s broken and needs to be fixed.