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JetBlue Customer Service at Home

“(extlink)Calling JetBlue”:http://www.fastcompany.com/magazine/82/jetblue_agents.html bq. Equipping agents with a home computer eliminates the need for a large expensive call center. It also boosts efficiency and retention in a job with traditionally high turnover. It offers agents, many of them at-home moms, flexible part-time work. When call volume is down, someone on the operations desk in the Salt ...

Training Needed for Morals?

baltimoresun.com – W.Va. reservist caught up in a storm of controversy bq. “She shouldn’t have been processing prisoners in the first place,” her father says. “She was trained as an administrator — a paper pusher. At night, she would walk across the prison yard to go over and see her buddies. They were the ones ...

NYC Man Lives in Mobile Home

The New York Times – A Rent-Free Place, if You Can Find a Spot to Park bq. A lot of my friends have kids and bills and they’re all bald,Mr. Hines said. Me, I’m not living large, but life is still good. I’m living on my own terms. I have an apartment on wheels. I ...

Problems Getting Macs in Enterprise

Mac News: Enterprise : The Challenge Apple Faces in Enterprise Computing bq. Unfortunately, that kind of expertise, in which the wrong people apply inapplicable experience to make wrong decisions, perpetuates its own reality and thus defines the challenge Apple faces in the enterprise computing market — explaining why spotting an Apple X-serve and RAID array ...

Opera 7.5b for Mac

My Opera Forums – Opera for Mac bq. Opera Software today released the beta 1 of version 7.50, redesigned from the bottom up for Windows, Mac, Linux, FreeBSD and Solaris. Today’s release marks the first time that upgrades for all desktop platforms have been released simultaneously, with Opera now bringing its Mac browser up to ...