“(extlink)Calling JetBlue”:http://www.fastcompany.com/magazine/82/jetblue_agents.html bq. Equipping agents with a home computer eliminates the need for a large expensive call center. It also boosts efficiency and retention in a job with traditionally high turnover. It offers agents, many of them at-home moms, flexible part-time work. When call volume is down, someone on the operations desk in the Salt ...
The New York Times – A Rent-Free Place, if You Can Find a Spot to Park bq. A lot of my friends have kids and bills and they’re all bald,Mr. Hines said. Me, I’m not living large, but life is still good. I’m living on my own terms. I have an apartment on wheels. I ...
Mac News: Enterprise : The Challenge Apple Faces in Enterprise Computing bq. Unfortunately, that kind of expertise, in which the wrong people apply inapplicable experience to make wrong decisions, perpetuates its own reality and thus defines the challenge Apple faces in the enterprise computing market — explaining why spotting an Apple X-serve and RAID array ...
The Seattle Times: Business bq. An example: When Vermeulen first joined Amazon, he, his wife and their two kids moved to Issaquah. But they decided they liked Corvallis better and returned to their previous home. So he took the train to get to work. Then he drove. Then he hired a sky taxi. “As I ...
Wired News: New Study Urges Patent Upgrade bq. As a solution, the council recommended in its report that the patent office and Congress take seven steps to improve the patent system. Those steps include, among other things, hiring new patent examiners, creating a more open system for challenging questionable patents, and rejecting more patents on ...
JetBlue Customer Service at Home
May
10
2004
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