Businessweek on Indian Outsourcing

Corporate America’s Silent Partnet: IndiaThe shift of skilled work to India is becoming one of Corporate America’s worst-kept secrets. Almost daily, India’s newspapers carry items on new plans by U.S. software, finance, or pharmaceutical companies to open or expand call centers and research labs. Officials from Bombay to Bangalore point to splashy new office parks that are soon to house major facilities by companies like Morgan Stanley ( MWD ), General Motors ( GM ), or Dell ( DELL ). Tour a busy call center run by an Indian outsourcing specialist at midnight, and you’ll likely see hundreds of staffers fielding calls for clients like American Express ( AXP ), MetLife ( MET ), J.P. Morgan Chase, or Citigroup ( C) [Businessweek]