A Hard Eye on What IT Buys: Re-thinking IT Service Organizations
“ad-hoc-cracy” and a a mention that only 2 industries (IT and Illicit drugs) refer to their customers as users highlighted this presentation. Overall the presentation was good, though I think at the end of the day, the audience question was “how do we get to a sane model?” to which the answer seems to be — it’s not easy, but I’m a consultant and do this for a living…
Tags: conference, it-governance, meeting, njedge2007